Hi,
Ithink Walter is absolutely correct.
Turnaround, you re correct Ikea etc would get a call but as the retailer its down to you, to replace etc. Untimately Ikea may be at fault but try proving it, i would think they would try anything, such as we sell so many thousand each year, no problems and have very few returned, it must have been the seller ie you or me.
I think ikea or a n other company would say and try anything so as to not admitliability.
I have carft insurance, for the liability part 5 million or something and about £8 per month.
I wasn't going to but a friend of mine, an insurance broker told me that if someones grandaughter cuts themselves on a rough edge and sues with rent a solicitor, i would have aproblem and house and boss ladies car and earings would be at risk.
An extreme analogy, yes. He doesn't sell this insurance.
We have had to use a solicitor for something recently and £250 per hour it hurt, i know thats not quite as much as accountants charge but still !!
But people sue for anything and once one person has and it gets around others follow. Pavements. Our council employs one or two people just to walk the streets marking unsafe paving stones. As then they are deemed to be going to be fixed. So i think no one can sue if they trip up on it. Lets face it some people deliberately fall over dodgy pavements just for a payout. Its got so bad on the sunny North East coast that where we live the whole borough is gradually having the paving slabs taken out to be replaced by tarmac, lovely. All because of dodgy claims.
The thing is and the way i look at it, some people will try anything on these days and make up things to fit and these bands of ambulance chasing breifs encourage people to do it as well, albeit subtely.
Yes i am being extreme but it only has to happen once as has been pointed out.
We don't sell second hand items at a boot sale, they are new and i am sure we all come under ditance selling regs, and ale of goods act or whatever they arecalled etc.
Even if something is perfect when you sell it, could you prove it if something happened or more importantly was alleged ?
I photograph all my pens, but whether i keep it up and keep each and every picture is debatable and probably won't happen in reality.
But with insurance you ve got access to solicitors and have the liability to fall back on just in case.
I would rather not spend £8 per month but today it probably is essential.
If anyone did have a problem like this, then yes if it was me i would ring Ikea or the pen kit manufacturer but it would be me having action taken against me not against Ikea or any one else. A big company is probably not likely going to admit it was their fault anyway.
I cynically call it musical chairs, as someone is more than likely going to have to pay and its normally the one left without a seat.
I am am no legal expert these are just my views, etc.
Regards
Pete