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flexi

Executive Member
Joined
Sep 12, 2014
Posts
6,159
Location
Maidstone
First Name
mark
Hi All,

Axminster have an outstanding customer service, sometimes you cannot believe the service....
Well I have a Veritas marking gauge, had it years... (Bought cheap as it had a chipped wheel) Well last week in a trip to Axi I remembered to ask for a new wheel and at £4 I was well happy:banana: I fitted the new wheel and whilst having a fiddle/play I had a phone call to do some actual work.... Long story short was I lost the thumb screw next.... When I called Axi next I thought I would ask and without question they sent me a replacement, but take a look at the bag:funny::funny:
This item is smaller than a £1 coin IMG_20220623_180105.jpg
 

pittswood

Fellow
Joined
Mar 14, 2016
Posts
1,251
Location
Rhigos, South Wales
First Name
Kelvin
I never had any problems with the customer service from Axminster. It's just a shame that others cannot take a leaf out of their books. Wouldn't it be a joy if everyone were like Axminster.
Will done that company!
Kelvin
 

Bill Mooney

Blind old git
Grand Master
Joined
Aug 16, 2014
Posts
10,997
Location
County Durham
First Name
Bill
Customer service is second to none. I’ve dealt with Axi since 1982 & never had a problem. Another firm I’ve never had a problem with is Snainton Woodworking.:thumbs:
 

21William

Fellow
Joined
Jan 21, 2016
Posts
1,618
Location
Dorset
First Name
William
Record Power have been pretty good as well. I bought some Chuck accessory jaws and they wouldn’t close equally. After a little conversation they sent me a replacement set which were fine.
 
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