and another week goes bye bye
30 days and no kit:nonono:
not even a reply to email i sent mid week
I know that most of you have success with them
i am just so p*** off now
moan over
Steve
That doesn't sound like the David or Vera i have dealt with Steve, they usually answer emails the next day, taking into account the time difference of course .. He has even gone as far as calling me on the phone?? Don't give up my friend, and if i can help you with a few kits while these arrive then just drop me a PM and we can sort something out ..
When I ordered from TB I got a tracking number in the dispatch email, have you been able to check the tracking?
Ever since I have used Timberbits and that is quite a while, I have never been able to track a package from them. Royal mail always says the number doesn't compute or something similar.
Peter
The tracking number was for use with the SingPost website. It's a bit vague but it does tell you whether it's in the this country or not.
They should be with you tomorrow Steve.your delivery is with mine cookie
we ordered on the same day...i have 3 orders from them..somewhere en-route
kind offer Jim
I have some kits winging there way from Dan so I will be ok for a week
Steve
Happy Days
Dan ..the kits arrived and look fantastic...thanks again great service..i will get one together over weekend
Concava arrived from Turners Workshop
Parcel from timberbits...ordered on the 20th
I guess the last one from the 2nd got lost and I have the struggle of sorting that out...if they answer me
Steve
that all looks positive Vic
i confess i emailed Sales
maybe I should resend to David...hope he won't mind
Steve
Following peoples concerns about whether David was getting emails from us I sent one to him this morning showing some peoples concerns. I have never had a problem. Anyhow he replied within 2 hours .
Hi Vic
Thanks for your concerns.
I personally answer every email that comes to the david@timberbits.com and accounts@timberbits.com, usually within 2 hours during business hours or by 10am the next business day. That is of course unless I am overseas and find it hard to get an internet connection.
info@timberbits.com and sales@timberbits.com are answered by my staff.
Normally if their is a complaint about me not answering emails, it is usually because either their email has ended up in my spam box, my email has ended up in their spam box, or when he sent me the email - they put in a wrong email address so the email get rejected.
I take communication seriously, so I always answer email.
Let me know if you have any questions or need more information.
David Lim
Owner and Craftsman
Timberbits.com - Pen Kits, Pen Blanks and woodturning accessories.
email - david@timberbits.com
ph - (02) 9788 3383 (within Australia)
Vic