Axi

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  1. #1
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    Axi

    Hi All,

    Axminster have an outstanding customer service, sometimes you cannot believe the service....
    Well I have a Veritas marking gauge, had it years... (Bought cheap as it had a chipped wheel) Well last week in a trip to Axi I remembered to ask for a new wheel and at 4 I was well happy I fitted the new wheel and whilst having a fiddle/play I had a phone call to do some actual work.... Long story short was I lost the thumb screw next.... When I called Axi next I thought I would ask and without question they sent me a replacement, but take a look at the bag
    This item is smaller than a 1 coin IMG_20220623_180105.jpg

    I only open my mouth...to change feet...
    www.turningmatters.co.uk

     
     
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  3. #2
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    I never had any problems with the customer service from Axminster. It's just a shame that others cannot take a leaf out of their books. Wouldn't it be a joy if everyone were like Axminster.
    Will done that company!
    Kelvin

     
     
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  5. #3
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    Customer service is second to none. I’ve dealt with Axi since 1982 & never had a problem. Another firm I’ve never had a problem with is Snainton Woodworking.
    If it looks right it usually is! My namesake
    BLIND VETERANS UKhttps://www.facebook.com/blindveteransuk?ref=ts&fref=ts
    http://www.blindveterans.org.uk

     
     
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  7. #4
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    Record Power have been pretty good as well. I bought some Chuck accessory jaws and they wouldn’t close equally. After a little conversation they sent me a replacement set which were fine.

     
     
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  9. #5
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    That great service, wonder if they could give some Aussie companies some training?

    COOPER 01/08/1998-31/01/2012

     
     

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