Beaufortink.co.uk do they ever reply to customer enquiries

[Paul-H]

Hi all

As subject, have you had any luck getting replies from Beaufortink

I have had to contact them a couple of times using their contact page, once about a wrong item sent and once enquiring about parts not fitting correctly and both times I have not received a single response.

Is this normal with them.

Thanks

 

[flexi]

No it's not... I have always had quick responses from @PhilDart (a moderator on here) I know he has had phone line issues recently but has always been timely in his responses

 

[Padster]

I too can confirm no issues in contact, and rarely issues at all but I did have to contact during the recent phone issue mentioned by @flexi and got lucky getting through and then having my issue resolved immediately and fixed overnight!

Padster

 

[Morse]

I can only agree with Flexi and Padster. Definitely not had any issues with Beaufort ink. Any problems that I have had ( caused by me) were resolved very quickly.

Morse

 

[PensFromNo11]

Same here, I had a miss pick once and it was sorted quickly no problem

 

[rendauphin]

I have only experienced excellent service.

 

[alpha1]

Never had a problem with Beaufort ink.

 

[alan morrison]

Phil and his staff always get 5 stars ( out of 5 )

 

[ValleyBoy]

I’ve used them a lot over the last few years and they’ve always been excellent, so this isn’t my experience at all.

 

[Pensman]

Never a comms problem with them. Good company!

 

[Paul-H]

Thanks for the replies, good to hear they should be OK.

I wonder why both my enquiries went un answered.

Do you use the contact Us page on their website https://www.beaufortink.co.uk/contact-us

Or are you using their email address info@beaufortink.co.uk

I was using the contact us page, I wonder if that's my issue

 

[Gadget-UK]

Use the email address, normal to get a response within 24 hours

 

[Phil Dart]

Hi Paul @Paul-H

If you've tried to contact Beaufort Ink and we've overlooked it, I apologise. I'll have a trawl through our emails this morning and see if I can spot your message.

Customer service is something we take very seriously, and if you haven't had a reply, I assure you it's not that you're being ignored, it will be either that for some reason we haven't received it (or the spam monster has swallowed it), or simply that we've overlooked it.

Marshalling emails is a contant challenge, and I'd be lying if I said that we didn't occessionaly miss a message. But I will have a search, or maybe you'd like to send your message again, and I promise it will be dealt with promply.

 

[Paul-H]

Had a long chat with Phil today

All my issues where resolved to my compleat satisfaction.

Thanks Phil

 

[howsitwork?]

He’s a sound bloke and a pleasure to deal with

 

[MikeO]

I wonder if anyone has bought the between centre adaptors that beaufort used to sell but just says unavailable recently.

 

[geordie0928]

Never had a problem with Beaufort ink.

 

[Paul-H]

Didn't think I would be writing this but after my talk with Phil who assured me he would resolve all my issues, but I have again been met with total silence, with no sign of the promised resolution and all attempts to contact him have been ignored.

I know it must be me expecting too much but I will not be using them any more.

 

[alpha1]

Beaufort ink is one of my main suppliers of every thing to do with my pen making I have never had a problem with them.

 

[pittswood]

Never had any problems with Beaufort ink. Always a 5 star company.
Kelvin