Don't know what part of the world you are speaking from but its not exclusive to your part of the UK. However, I will be grateful for their incompetence. I phoned them to ask about shipping costs to the UK as I wanted to buy 50 bolt action pens.
ME How many can you get in a medium flat rate box.
Ans I don't know it all goes on weight.
ME How many can you get for your 4 lbs weight in a medium flat rate box.
Ans I dont know how much they weigh, they sort that out in the warehouse.
ME Could I speak to someone in the warehouse then
Ans No.
Me Could I speak to someone in a position of magaerial responsibility?
No
Me Why not?
Ans He runs the warehouse.
Me I am trying to find out the most economical way of purchasing kits and shipping them to the UK
Ans It'll tell you the costs when you buy them on line.
Me You dont seem to understand, If I am going to pay the same shipping costs for 55 as I would for 50 then I'll buy 55 to lower the transportation overhead per pen.
Ans I wouldn't know how to work it out.
AAAAAAAAAAhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh Slam phone down. swear. swear again. and again. I was looking at around 50 X $12 dollars, $600 dollars plus $65 shipping, $15 insurance $680 total, 3% import tax, $700 plus Vat $840, £560 plus £8 for the privilidge of Parcel Force paying the tax on my behalf and thirty miles in fuel to collect them in the UK.
Logged on to TB. What - a bolt action pen. Yippee, three orders each $180, or £120 x 3 £360 hopefully avoiding tax etc. Thank you PSI, your total incompetence has just saved me £200!!!!!! Yippppeeeee. I really like PSI!